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Terms of Use and Privacy Policy


Effective Date : 06/02/2021

IT Division of the Department of Prisons maintains this website ("Sri Lanka Prison Pre-book Visiting Portal") to provide a pre-book visit facility and an interactive online video visit with the detainees detained at the Sri Lanka prison institutes. This service is free of charge. Your access to the Portal and use of the Service is subject to these Terms of Use. These Terms of Use are an agreement between you and the Department of Prisons Sri Lanka with regard to your use of the Services through this Portal. Throughout these Terms of Use, "you or the visitor" means the person who clicks "I have read and agreed to the Terms of Use and Privacy Policy" at using the service. However, if you are clicking "I have read and agreed to the Terms of Use and Privacy Policy" on behalf of a minor as his or her legally authorized representative, then "you or the visitor" means the authorized representative and the person represented, but in that case, the Service may only be used for the benefit of the minor represented.

These terms of use are a legally binding document. Please read it carefully. By clicking “I have read and agreed to the Terms of Use and Privacy Policy” using the service, You (a) Acknowledge that you have read and understood these terms of use; and (b) agree to be bound by these terms of use. If you do not agree to be bound by these terms of use, then you are not permitted to use the service and should promptly exit this portal.

We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when we post them. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes

You agree to be financially responsible for your use of the Service and to comply with your responsibilities and obligations as stated in these Terms of Use.

In connection with your use of the Service, please review the Your Privacy Rights statement (“Privacy Policy Statement”) in order to understand how we use the information we collect from you when you access, visit or use the Service. The Privacy Statement is part of and is governed by these Terms of Use and by accepting the Terms of Use, you agree to be bound by the terms of the Privacy Statement, and agree that we may use information collected from you in accordance with the Privacy Statement.

As a condition of using certain features of the Service, you are required to insert personal information to the Site. You may not: (a) select or use the information of another person with the intent to impersonate that person; (b) use the passwords, registration numbers or token numbers of any person other than you without appropriate authorization; or (c) use information that is otherwise offensive, vulgar or obscene. We reserve the right to refuse registration of or to cancel visit requests, at our sole discretion. You shall be responsible for maintaining the confidentiality of your user passwords, token numbers and registration numbers.

You may not use this Portal or its content for any purpose prohibited or restricted by law or in violation of these Terms of Use. You may not access or use the Service for any purpose other than the purpose for which we make it available to you. We may prohibit certain activities in connection with the Service at our discretion. These prohibited activities include, without limitation, the following:

  • Criminal or offensive activity, including, fraud, trafficking in contrabands, harassment, stalking or spamming.
  • Transmitting chain letters or junk emails to us.
  • Interfering with, disrupting or creating an undue burden on the Service or the networks or services connected to the Service.
  • Attempting to impersonate another user or person, using the sequential numbers, password or token numbers of another user.
  • Using any information obtained from the Service in order to harass, abuse or harm the provided service or another person.
  • Using the Service in a manner inconsistent with any and all applicable laws and regulations.
  • Decompiling, disassembling, modifying, translating, adapting, reverse engineering, or creating derivative based on, the Service, or any portion thereof.
  • Calls made through this service should not contain threatening conversations, accusations or any undisciplined or illegal actions or discussions. Doing so by you or the detainee will result in the revocation and termination of the privileges granted through this service to the relevant parties.
  • Recording the conversations, capturing photos, screenshots of any conversations or calls made through this service by any means, and present the obtained videos, audios or photos to the media, and posting and sharing on social media networks and other media platforms are prohibited. Doing so by you or the detainee will result in the revocation and termination of the privileges granted through this service to the relevant parties.

Your request for a Video Visit must be for you or on behalf of a minor as his or her legally authorized representative

Video Visits are a substitute for regular in-person visits in which the visitor is visiting the detainee by attending at the particular prison institute.

You acknowledge that we reserve the right to (a) take appropriate legal action against anyone who, in our sole determination, violates these Terms of Use, including, without limitation, reporting you to law enforcement authorities, (b) in our sole discretion and without limitation, refuse, restrict access to or availability of, or disable all or a portion of the Service, and (c) otherwise manage the Service in a manner designed to protect the rights and property of the institutes and users of the Service and to facilitate the proper functioning of the Service.

The Service and its contents and the service marks and logos contained on the Service are the intellectual property of the Department of Prisons Sri Lanka and the government of Sri Lanka under the constitute copyrights and other intellectual property rights. The Service and its contents are provided for your informational, non-commercial use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purpose whatsoever. You agree not to engage in the use, copying or distribution of the Service or any of its contents for any commercial purposes or personal gains. You agree not to circumvent, disable or otherwise interfere with security-related features of the Service. We may periodically provide updates to the Service to resolve bugs or add features and functionality. You do not acquire any ownership rights to the Service or any contents contained on the Service. All rights not expressly granted in these Terms of Use are reserved by the Department of Prisons Sri Lanka. You are solely responsible for your interactions with other users of the Service.

We may suspend or terminate your use of the Service if you violate these Terms of Use or at our discretion. We may also impose limits on or restrict your access to parts or all of the Service without notice or liability.

This Privacy Statement applicable as of the Effective Date posted above. This Privacy Statement is part of, and is governed by, the Terms of Use set forth in the Site. For purposes of this Privacy Statement, "we", "us" or "our" refers to the Department of Prisons and All the prison institutes.

If your name, address, email, or mobile number or any other contact information that you provide to us changes, you may inform us and request to update, correct or omit the relevant information by informing the evisit officer in the respective prison institute.

If you registered to use the Service other than through the Site (such as visiting the prison institute), and if you do not agree with or consent to the terms of this Privacy Statement, you may request us to cancel your registration by informing the respective prison institute.


Contact information we collect for use of our service


We may collect information from you that can be used to personally identify and/or contact you and personally identify the detainee. Contact information collected through the Service may include your name, mobile number, physical address and email address.

In addition to contact information, we may collect other personal information from you that may be associated with your contact information. Other personal information collected through the Service may include your gender, information and a copy of your identity card and/or any other identification document and relationship to the detainee.

When you use our services to communicate with an inmate, the prison institute have the right to records and stores the communication for security purposes, which may include your image and/or voice. By using the services, you are expressly providing consent for the Department of Prisons to collect your voice and image and to use them as described in this Privacy Policy, in accordance with the Terms and Conditions.

We may use information collected from or about you for any of the following purposes:

  • To manage and service your registration and visit requests.
  • To contact you when necessary about your visit requests and registration or your use of our services.
  • To send you by mail, phone, text or email, information about your visit details, registration details as well as about our services in general.
  • To administer our Site.
  • To conduct internal reviews of our Service.
  • To help us better understand visitors' uses of our Service.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To protect the security or integrity of our Service.

We have implemented commercially reasonable measures designed to secure your personal information from unauthorized access, use, alteration and disclosure. However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your personal information transmitted via our sites or services. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the sites or services.

We seek to use industry-standard physical, technical and administrative security measures designed to protect your personally identifiable information. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the video calls you take using our service are being compromised), please immediately notify us in accordance with the "Contact Us" section above.

Please note that emails you send to us through our Service are not encrypted, and we strongly advise you not to communicate any confidential information in your emails to us.

To the extent permitted by law, we will disclose your information to government authorities if: (a) required to do so by law, or in response to a subpoena or court order; (b) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect our property or other rights or those of other users of the service, third parties or the public at large; or (c) we believe that you have abused the Service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws or in violation of our Terms of Use. You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law.

You have the right to request that we delete any of your personal information that we collected from you, subject to certain exceptions. Once we receive and confirm your verifiable request, we will delete your personal information from our records, unless an exception applies. However, this will terminate you from using our services further.

If we decide to change our Privacy Policy, we will post those changes to the Privacy Policy on this service website, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our Services and Sites. Your use of the Services and Sites following these changes means that you accept the revised Privacy Policy.